Startup Community Manager – Systems & Experiences

San Francisco · Seattlemid

MarketingOtherSocial Media ManagerCommunity Manager

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Online Community Platform & Experience Own the Technical Roadmap for all startup community platforms, including the online founder portal, Slack, Discord, and third-party integrations (e.g.,

Technical Tools

MarketingOtherSocial Media ManagerCommunity Manager

What We Offer

~1 min read

Nebius is looking for an experienced, highly analytical, and operationally focused professional to join our global startup team as Community Manager — Systems & Experience. In this pivotal role, you will take ownership of the technical infrastructure, operational tooling, and measurable founder journeys across our global startup ecosystem.

You will be responsible for designing and optimizing the digital experience, ensuring seamless integration between all community platforms, and leveraging data to drive engagement, retention, and progression. You will work cross-functionally to standardize community operations, translating strategic program goals into scalable, measurable system architectures, helping position Nebius as the cloud partner of choice for AI-native startups worldwide.

You are welcome to work remotely from the United States (West Coast preferred)

Responsibilities

~1 min read

Own the Technical Roadmap for all startup community platforms, including the online founder portal, Slack, Discord, and third-party integrations (e.g., newsletter tools, event platforms).
Build and own the founder experience portal, including structuring, populating, and maintaining onboarding content, resources, playbooks, and education materials as the central hub for founders.
Own the newsletter and online community programming, ensuring consistent delivery, segmentation, and engagement.
Support CRM Integration efforts, partnering with Sales and Marketing Operations to ensure all community touchpoints are accurately tracked, segmented, and integrated with the main CRM (e.g., Salesforce).

Own the execution of virtual community programming (e.g., office hours, AMAs, onboarding sessions, workshops), including formats, tooling, registration, communications, and follow-up.
Ensure all virtual events are repeatable, measurable, and integrated into lifecycle and CRM workflows.

Define Key Performance Indicators (KPIs) focused on community growth, user engagement and retention rates
Develop reporting dashboards and deliver actionable insights on community health, platform adoption, and program effectiveness to leadership and cross-functional teams.
Optimize Systems based on data and feedback, proactively identifying operational bottlenecks and implementing process improvements for continuous efficiency and measurable impact.

Provide Operational Support for marketing leads, focusing on the technical execution of events, including registration systems, pre- and post-event communications, and data capture.
Develop and maintain operational playbooks and documentation to ensure consistent use of community systems across regions and teams.

3 - 5+ years of experience in community operations or management, marketing operations, or a related role within a startup or technology environment.
Proven experience owning and integrating community platforms (e.g., Slack, Discord, Circle), event tools, and CRM systems.
Strong analytical skills with experience building dashboards, defining KPIs, and improving systems based on data.
Experience operating newsletters, virtual programs, or digital communities at scale
Highly organized, detail-oriented, and comfortable owning complex systems in a fast-moving, cross-functional environment.
Deep understanding of community led-growth
Familiarity with AI, cloud, or developer-focused startup ecosystems.

Nice to Have

~1 min read

Hands-on experience with Salesforce or HubSpot, including reporting and integrations
Experience managing technical documentation, knowledge bases, or developer-facing resources
Background in B2B or cloud environments where community activity supports business outcomes.