Patient Services Representative - Columbia City (0.8 FTE)

The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high-quality patient care.

• Warmly greet patients and their families as they arrive in the clinic. 
• Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed. 
• Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
• Assists with maintaining provider templates and appointment schedules, as needed.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. 
• Prepares charts and accounts on a daily basis as applicable.
• Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards.
• Collects co-pays and fees as needed, including closeout of drawer at the end of the day. 
• Provides registration form and instructions to new patients and those who haven’t been seen in last year, assisting if necessary. 
• Schedules walk-in patients for same day appointments. 
• Connects patients to insurance eligibility services, as needed. 
• Explains Neighborcare’s sliding scale policy to self-pay patients, verify income information, entering it appropriately into electronic health records. 
• Other duties as assigned. 

• High School diploma or GED
• One (1) year of customer service experience

• One (1) year of healthcare experience
• Bilingual skills

The full job description is available upon request.