Employee Grocery Store Supervisor

The Market at Wisteria plays a unique role in daily life at Nemacolin, providing associates and their families with convenient access to fresh food, beverages, everyday essentials, and moments of connection throughout the workday. As The Market Supervisor, you will help bring that experience to life through daily leadership, operational coordination, merchandising support, and a commitment to service excellence. Working closely with market leadership, you will guide associates, maintain operational standards, and help ensure the market remains a welcoming, dependable destination that supports the associate experience while contributing to the success of the operation.

• →A welcoming and memorable market experience by providing visible leadership, supporting associates, and ensuring service standards are consistently delivered
• →Smooth daily operations through effective shift coordination, task delegation, problem-solving, and attention to operational priorities
• →Well-presented retail, food and beverage, and on-the-go offerings by maintaining merchandising standards, product organization, cleanliness, and visual appeal
• →Consistent product availability by monitoring inventory levels, communicating replenishment needs, rotating product appropriately, and supporting inventory-control practices
• →A capable and engaged team by assisting with training, coaching, recognition, and day-to-day associate development
• →Confidence in daily operations through accurate cash-handling oversight, operational compliance, documentation, and adherence to established procedures
• →Strong communication and collaboration by building productive relationships with associates, vendors, leadership, and resort partners
• →A culture of accountability, hospitality, and teamwork by leading through example and reinforcing operational and service expectations

• A hands-on leadership role supporting the daily operation, associate experience, merchandising standards, and service environment of The Market at Wisteria
• Responsibility for leading shifts, coordinating daily activities, resolving operational issues, and maintaining service and presentation standards
• Daily interaction with patrons, associates, vendors, leadership teams, and business partners throughout the resort
• Opportunities to develop leadership, retail operations, inventory management, merchandising, and associate-development expertise
• Exposure to scheduling support, inventory processes, product ordering, operational reporting, and other business functions that contribute to market performance
• An active environment that balances customer service, operational execution, merchandising, and team leadership throughout the day
• A flexible schedule that may include evenings, weekends, holidays, and peak business periods

• A hospitality-driven approach and genuine commitment to creating positive experiences for patrons and associates
• Confidence leading others, providing direction, and maintaining accountability in a fast-moving operational environment
• Strong organizational skills and attention to detail, with the ability to balance multiple priorities effectively
• Professional communication skills and the ability to build productive relationships across departments and levels of the organization
• Sound judgment, adaptability, and composure when responding to changing business needs and operational challenges
• A collaborative mindset with a willingness to support team success and contribute wherever needed
• Integrity, professionalism, and discretion when handling operational information and associate matters

• High school diploma or GED required
• Previous supervisory, lead, retail, grocery, food and beverage, customer service, or related experience preferred
• Must be at least 18 years of age
• Demonstrated ability to lead, coach, or support associates in a team environment
• Working knowledge of retail operations, merchandising practices, inventory processes, and customer service standards preferred
• Basic proficiency in Microsoft Office applications, including Outlook, Word, and Excel
• Ability to perform basic mathematical functions
• Ability to communicate effectively and professionally in English
• Ability to work varying shifts, including evenings, weekends, holidays, and peak business periods
• Ability to lift, push, pull, and carry up to 30 pounds and perform the physical requirements associated with retail operations, including prolonged standing, bending, reaching, climbing, and walking

This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.

At Nemacolin resort in Pennsylvania’s Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers.  Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.

Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.

• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania’s Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.

Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.

Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.

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