Learning and Development Specialist

As Net at Work continues to evolve its internal systems, processes, and technology platforms, we are seeking a Systems Learning Specialist to support employee readiness, technology adoption, and learning enablement across the organization.

The Systems Learning Specialist plays a key role in helping employees successfully adopt and utilize business systems, tools, and processes. This role partners closely with Learning & Development, Systems Operations, and business stakeholders to transform system requirements, workflows, and process updates into engaging and effective learning experiences.

• →Develop and deliver instructor-led, virtual, and self-paced training programs for employees.

• →Create engaging learning materials including presentations, job aids, quick reference guides, videos, process documentation, and knowledge articles.

• →Support employee adoption of business systems including ticketing platforms, HR systems, collaboration tools, and operational applications.

• →Translate system updates, process changes, and business requirements into clear learning content.

• →Conduct platform walkthroughs, testing, and hands-on exploration to understand workflows and user experiences before developing training materials.

• →Facilitate new system launches, enhancements, and adoption initiatives.

• →Assist with AI enablement efforts by developing and delivering foundational AI learning content and best practices.

• →Maintain and update training materials to ensure content remains accurate and current.

• →Partner with subject matter experts to gather information and validate training effectiveness.

• →Support employee onboarding and ongoing learning initiatives related to business systems and technology tools.

• →Track participation, feedback, and adoption metrics to continuously improve learning programs.

• 2-5 years of experience in corporate training, learning and development, employee enablement, instructional design, or systems training.

• Experience creating training content and learning materials.

• Strong presentation and facilitation skills.

• Ability to quickly learn new software platforms and business processes.

• Excellent written communication and documentation skills.

• Strong organizational and project coordination abilities.

• Proficiency with Microsoft 365 applications including PowerPoint, Teams, Excel, Word, and SharePoint.

• Experience supporting software implementations or system rollouts.

• Experience with ticketing systems, CRM platforms, HRIS platforms, or workflow applications.

• Familiarity with learning management systems and digital learning tools.

• Experience creating video-based learning content or microlearning assets.

• Exposure to AI tools and AI-assisted content development.

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.