Netomi
Netomi10d ago

Prompt Engineer

CanadaCanada·TorontoRemoteFull-timemid
Prompt EngineerData & AI
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Quick Summary

Overview

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United,

Technical Tools
Prompt EngineerData & AI
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

~2 min read

We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.

  • Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.

  • Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.

  • Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.
  • Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.

  • Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.

  • Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.

  • Strong understanding of natural language processing (NLP) and machine learning principles.

  • Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.

  • Proficiency in programming languages such as Python.

  • Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).Excellent analytical and problem-solving skills.

  • Strong written and verbal communication skills.

  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

  • Should have a minimum of 5 years of working in data science

  • Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.

  • Knowledge of data visualization tools and techniques.

  • Background in linguistics or computational linguistics.

  • Experience with agile development methodologies.

  • Location & Eligibility

    Where is the job
    Toronto, Canada
    Remote within one country
    Who can apply
    CA
    Listed under
    Canada

    Listing Details

    Posted
    April 20, 2026
    First seen
    April 20, 2026
    Last seen
    May 1, 2026

    Posting Health

    Days active
    10
    Repost count
    0
    Trust Level
    53%
    Scored at
    May 1, 2026

    Signal breakdown

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    Netomi
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    Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

    Employees
    125
    Founded
    2015
    View company profile
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    NetomiPrompt Engineer