Systems Engineer

Australia·Brisbanemid

Systems EngineerInfrastructure & Cloud

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Quick Summary

Key Responsibilities

Provide remote and onsite technical support for client environments Diagnose, troubleshoot, repair, and upgrade hardware and network systems Maintain system performance, reliability,

Technical Tools

Systems EngineerInfrastructure & Cloud

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Mon-Fri, 38 hours per week onsite in our Brisbane office.

Systems Engineer provides technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies. This position works closely with other members of the Service Delivery team to ensure client environments are supported and maintained to required standards and SLAs are met.

Other key responsibilities include but may not be limited to following:

Provide remote and onsite technical support for client environments
Diagnose, troubleshoot, repair, and upgrade hardware and network systems
Maintain system performance, reliability, and security
Work with clients to understand requirements and recommend solutions
Support project delivery through design documentation and technology selection
Monitor systems, manage incidents, and meet SLA requirements
Act as escalation support and assist junior team members
Liaise with vendors when needed
Maintain accurate documentation, logs, and technical procedures
Continuously improve and automate processes
Stay updated on technologies through training and self-development
Handle administrative tasks (time tracking, reporting) and participate in on-call duties

Successful candidate must possess:

Must have 7+ years of systems engineering experience
Strong experience in network configuration and management (TCP/IP, DNS, DHCP, Load Balancing)
Extensive experience Cloud Platforms (Azure, AWS, GCP)
Extensive experience with Virtualization Technologies (VMware, Hyper-V)
Strong Security: Firewalls, VPNs, Identity Management
Strong Scripting and Automation (PowerShell, python)
Extensive experience with Operating Systems (Linux, Windows Server)
Demonstrated Problem-Solving and Critical Thinking
Effective Communication, customer-focused mindset and great attention to detail
Time management, adaptability and flexibility
Collaboration and Teamwork
Bachelor’s degree in computer science, Engineering, or related field
Experience working within ITIL frameworks or ITIL-based service environments; certification or advanced expertise is a plus.