AV Field Engineer

• Fabricate and stage AV systems in the field and in-house as needed
• Install and label equipment in racks
• Pull, crimp, solder, terminate, label, and dress cable in racks, under tables, and in credenzas and lecterns
• Support the installation team as needed and maintain a clean, organized work area
• Perform quality control on systems installed by others (e.g., subcontractors)

• Configure, load, test, and troubleshoot control system programming
• Coordinate with in-house or subcontracted programmers
• Write, modify, load, test, and troubleshoot DSP files in support of system commissioning and audio optimization
• Tune professional audio systems for large venues, including stadium bowls, arenas, and auditoriums, including setting delay, gain structure, signal routing, equalization, and related system parameters
• Troubleshoot and repair newly installed and existing custom AV systems

• Support multiple concurrent projects; review project requirements and schedule remote and onsite time to meet project deadlines
• Train clients on the use of AV systems
• Escalate customer service issues to management and support their resolution
• Maintain a professional appearance and conduct, and comply with company policies and procedures

• Minimum of four years of AV experience, with demonstrated proficiency meeting New Era Technology’s Field Engineer standard
• Demonstrated experience tuning large-venue professional audio systems, including loudspeaker system alignment and acoustic measurement
• Client- and service-focused mindset, with strong listening skills and the ability to understand customer issues
• Understanding of how audiovisual systems function and how to diagnose and resolve problems within them
• Proficiency with AV platforms (e.g., AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp)
• Solid soldering skills
• Strong organizational skills and the ability to manage multiple priorities under schedule pressure
• Discretion and good judgment with regard to sensitive or confidential information
• AV networking experience, including configuration, troubleshooting, and coordination of networked audiovisual systems preferred
• Experience installing, configuring, and commissioning IPTV systems preferred

• High school diploma or equivalent.
• CTS or CTS-I certification or be able to obtain within first 90 days
• Valid driver’s license and clean driving record
• OSHA 10 or OSHA 30 certification preferred.

• Ability to drive a company vehicle to client sites
• Ability to stoop, kneel, bend at the waist, and reach on a daily basis
• Ability to safely use hand and power tools, ladders, scaffolding, and lifts, including work at heights
• Ability to lift and carry up to 50 pounds
• Regularly use hands and fingers to handle, control, or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand, and understand the speech of others

WORK ENVIRONMENT: In office / remote and traveling to client locations. 

EXPECTED HOURS OF WORK: This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required.

TRAVEL: Up to 20% domestic travel, including overnight stays.

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