Support Engineer - Level 2

New Zealand - Christchurchmid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues. Assist in the configuration, deployment, and maintenance of servers, workstations,

Requirements Summary

Degree in IT or related field, or equivalent hands-on experience Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc. Strong knowledge of hardware, OS, and virtualizatio

Technical Tools

Customer SupportSupport Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Monday - Friday 40 hour working week.

Based on site in Lincoln and working within the education sector, the Support Engineer L2 provides advanced technical support while bridging the gap between service delivery and systems engineering teams. The role is responsible for resolving complex technical issues, supporting infrastructure projects, and maintaining stable, secure, and high-performing IT systems to ensure excellent user experience. This role also requires the accurate completion of daily timesheets, with a strong attention to detail.

Must be a NZ Citizen or hold permanent residency
Must have a NZ Driver's License (Full or Restricted)

Responsibilities

~1 min read

→Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.
→Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.
→Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.
→Uphold IT security standards and ensure compliance with industry best practices.
→Collaborate with clients to understand technical requirements and deliver effective solutions.
→Maintain accurate technical documentation and contribute to continuous improvement initiatives.
→Engage in ongoing professional development to remain current with emerging technologies and industry trends.