Customer Service Representative

Remote Remotemid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Respond to participant inquiries about their employer-sponsored group insurance plans. Assist clients with insurance coverage Provide general information about the organization.

Requirements Summary

Microsoft Products and Operating Systems including Word, Excel, Outlook, SharePoint, and PowerPoint Genesys Cloud CX,

Technical Tools

Customer Support SpecialistCustomer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What We Offer

~2 min read

✓Benefits:

✓Computer equipment provided.

✓No sales or solicitation.

✓37.5 hours per week, Monday to Friday.

✓Dynamic work environment and great team.

✓Paid training.

✓Quick onboarding.

✓Compensation:

✓Starting salary: $ 20 - $22 per hour (CAD)

✓Two paid sick days (after 3 months of employment).

✓Two weeks of vacation.

✓RRSP program (available after 6 months of employment).

✓Paid holidays.

✓Group insurance (available after 3 months).

The Customer Service Representative is a role supporting inbound customer service of an Insurance company.

Responsibilities

~1 min read

→Respond to participant inquiries about their employer-sponsored group insurance plans.
→Assist clients with insurance coverage
→Provide general information about the organization.
→Refer clients to specialists when needed.
→Receive, understand, resolve complaints, and offer solutions.
→Provide support and guidance while complying with internal policies.
→Perform additional related tasks as assigned by the Service Manager.
→Maintain strong client relationships through follow-up.
→Identify and suggest improvements to enhance our services.
→Adhere to the information security policy to ensure the availability, integrity, and confidentiality of all data, in any form (text, graphic, audio, visual, digital, etc.).
→Other duties as assigned.

Strong, clear and effective English and French written and verbal communication skills
Attention to detail and accuracy.
Exceptional team spirit and proactivity
Exceptional time management and multitasking abilities.
Remaining positive and persistent
Good organizational skills
Ability to work in a team.
Flexible, reliable and trustworthy.
Excellent interpersonal and communication skills
Analytical thinking, initiative
Compliance with standards and deadlines
Protecting confidentiality
Exceptional Attendance and punctuality
Quality-focused, responsible, organized, able to prioritize
Time management skills to multitask and adhere to SLAs.

High school diploma or equivalent
Customer Service: 1–3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone; hands-on experience with ticketing systems and high-volume call handling is a significant plus.
User experience with good working knowledge of the Office Suite
Comfortable with technology
Group Insurance product knowledge is an asset