Project Coordinator, IT & Construction

• →Planning and Scheduling:
• →Plan and schedule project work orders based on priorities and resource availability.

• →Coordinate with vendors, onsite contacts, and other trades as necessary to ensure project timelines are met.
• →Coordinate with cross-functional teams to allocate resources and resolve conflicts.

• →Review work orders and ensure all necessary information is available.
• →Progress Tracking and Documentation:
• →Track and close-out work order tickets promptly upon completion, ensuring all documentation is accurately recorded.
• →Submit completed work orders for billing promptly, ensuring all billing requirements are met.
• →Maintain accurate records and documentation related to work orders.
• →Monitoring and Communication:
• →Monitor and evaluate the performance of work orders, maintaining accountability for meeting response-time targets and delivering quality service.
• →Communicate proactively with customers, provide regular status updates, requested deliverables, and confirm successful completion for each work order.

• Ensure compliance with Service Level Agreements (SLAs) and accountability to Key Performance Indicators (KPIs), meeting established benchmarks for response times, quality, and project deliverables.
• Quality and Compliance:
• Ensure compliance with quality standards and operational procedures.
• Provide guidance and support to team members involved in executing work orders.
• Ensure detailed checklists for deliverables are followed. Validate each task is completed thoroughly and meets quality standards.
• Conduct thorough reviews of submitted work. Verify accuracy, consistency, and adherence to guidelines.

• Operations Management Knowledge:
• In-depth knowledge of operations management principles and best practices.
• Ability to optimize processes for efficiency and effectiveness.
• Familiarity with project management framework and standards.
• Analytical and Problem-Solving Skills:
• Strong analytical skills to identify bottlenecks and areas for improvement.
• Effective problem-solving abilities to develop and implement solutions.
• Proficiency in risk management and mitigation strategies.
• Team Stewardship:
• Peer accountability skills to coordinate and motivate teammates.
• Ability to provide guidance and support to team members.
• Experience in engaging cross-functional teams and managing stakeholder expectations.
• Project Management Skills:
• Proficiency in project management methodologies and process improvement techniques.
• Ability to plan, schedule, and monitor work orders and tasks.
• Competence in using project management software.
• Attention to Detail:
• High attention to detail to ensure accuracy and quality in execution.
• Ability to maintain accuracy while managing multiple tasks.
• Ensuring quality control measures are in place and followed.
• Adaptability:
• Ability to adapt to changing priorities and deadlines.
• Flexibility to handle unexpected challenges and changes in the work environment.
• Capability to manage change and drive continuous improvement initiatives.

• High School Diploma or GED. 

• Basic Computer Skills: Proficiency in using office software (e.g., Microsoft Office Suite) and basic familiarity with project management tools.

• Associate’s degree preferred.
• PMP or Equivalent Professional Certification

EXPECTED HOURS OF WORK: Full Time, 40 hours per week, plus overtime as needed

TRAVEL: Travel expectation is up to 5%.