Support Engineer - Level 2

Monday - Friday 40 hour working week. 

Based across multiple client sites in Invercargill and working within the education sector, you will be the first point of contact for a wide range of IT support requirements. Through face-to-face interactions and ticket management, you will deliver exceptional customer service while effectively communicating with both technical and non-technical stakeholders. You will be responsible for prioritizing and troubleshooting technical issues, working collaboratively with cross-functional teams to resolve more complex problems.

This role also requires the accurate completion of daily timesheets, with a strong attention to detail.

As the position supports multiple client sites across the region, flexibility and a willingness to travel are essential. A company vehicle is available for out-of-town travel. Travel is typically required for approximately one day per week, with journeys generally up to two hours in duration. Occasional longer trips may be required to support special projects or provide cover across the wider region.

• Must be a NZ Citizen or hold permanent residency
• Must have a NZ Driver's License (Full or Restricted)

• →Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.
• →Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.
• →Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.
• →Uphold IT security standards and ensure compliance with industry best practices.
• →Collaborate with clients to understand technical requirements and deliver effective solutions.
• →Maintain accurate technical documentation and contribute to continuous improvement initiatives.
• →Engage in ongoing professional development to remain current with emerging technologies and industry trends.

Please note that this is a general description

• Degree in IT or related field, or equivalent hands-on experience
• Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc.
• Strong knowledge of hardware, OS, and virtualization technologies
• Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
• Solid understanding of networking (TCP/IP), cloud platforms, and IT security
• Experience managing networks and firewall configurations
• Excellent troubleshooting, documentation, and communication skills
• Client-focused, analytical, and able to manage multiple priorities
• Self-driven with a proactive approach to learning and problem-solving