Product Support Specialist

PRODUCT SUPPORT SPECIALIST

At New Pig, our focus is to delight our customers with high-quality, innovative products that help them keep their workplaces clean and safe. Our committed, enthusiastic employees are the key to our success! We seek customer-service focused, innovative, fun-loving individuals to help maintain our positive and productive work environment.

New Pig is currently seeking a Product Support Specialist to provide world-class service to both internal and external customers regarding product-related informational needs, to assist with corporate projects and product training. This position requires a positive and detail-oriented individual who is focused on completing accurate work that is in accordance with standards and policies. 

Position located at our Duncansville, PA location. Shift is 8:30am-5pm.

Responsibilities:  

• Identifying and providing product solutions for customers based upon application and regulatory needs via phone, email, chat, and occasionally in person
• Moving customers through the buying journey from application discovery to closure of the sale
• Answering technical questions about our product line to internal and external customers
• Troubleshooting and resolving product problems and issues
• Participating in new product development, including providing input for new ideas, participating in new product introductions, and providing post-launch support
• Assisting in developing and editing technical information for the catalogs, website, content pieces and other promotional material
• Conducting research projects in support of market research, product development, product management, and marketing
• Staying up-to-date on product, industry, and regulatory subjects by completing research and training
• Adhering to New Pig’s Safety, Environmental, and Quality standards
• All other duties as assigned

Requirements:  

• Bachelor's Degree in Environmental Science, Chemistry, Biology, Safety Science or related field preferred, though candidates with a strong combination of relevant experience, technical product support, field experience, or industry-specific training/education/experience are encouraged to apply
• Previous experience supporting technical products or specialized customer inquiries preferred
• Ability to understand, explain, and apply environmental or workplace safety regulations 
• Excellent interpersonal and communication skills
• Strong multitasking skills with the ability to manage multiple priorities efficiently