Nextgenfed4mo ago

Operations Support Specialist

AberdeenFull-timemid

Customer SupportOperations Support Specialist

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Quick Summary

Overview

NextGen Federal Systems is seeking a proactive and professional Operations Support Specialist to support day-to-day operations and administration for an Army customer.

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Customer SupportOperations Support Specialist

NextGen Federal Systems is seeking a proactive and professional Operations Support Specialist to support day-to-day operations and administration for an Army customer. Candidates must possess demonstrated experience in operations support for an Army, DoD, or Government customer(s).

Manage daily operations

Coordinate and execute personnel actions, and provide administrative support including Lean Six Sigma (L6S) efforts

Assist with internal organization standard operating procedures (SOPs) and processes

Manage customer survey feedback including reviewing survey methodology, questionnaires, interview/focus group guides, and analysis methodology

Receive and analyze incoming requirements and taskers, routing actions accordingly, and ensure completion and timeliness of responses.

Ensure leadership awareness

Track and facilitate joint efforts between government and contractor service providers

Interact with senior level government officials and other leadership across agencies

Coordinate and organize high level, high visibility events and visits, to include international visitors

Bachelor's Degree required; 4 additional years of experience may be substituted in lieu of a degree

Minimum of 5 years of demonstrated, relevant experience

Highly proficient with Microsoft Office, particularly Word, Excel and PowerPoint

Proficient with SharePoint, user and basic administrative skills

Strong oral and written communication and organizational skills

Process improvement experience and/or understanding is required

High degree of attention to detail, flexibility, and responsive to changing requirements and priorities

Self-motivated, possess sound planning and organizational skills, ability to multitask, and perform in a fast-paced environment with minimal supervision

Must have a secret DoD clearance

Experience with and working knowledge of Lean Six Sigma. Lean Six Sigma certification a plus. CMMI, Total Army Quality, ISSO, and/or other process improvement and standards programs experience and knowledge is desirable.

Experience working with Army, Joint Staff, and/or DoD organizations highly desired (leadership role/experience, executive officer or equivalent experience a plus)