Senior Support Engineer

United Kingdom-Cheltenhamsenior

Customer SupportSupport Engineer

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Quick Summary

Requirements Summary

Perform hands-on maintenance to ensure critical systems remain operational Monitoring systems to ensure maximum availabi

Technical Tools

Customer SupportSupport Engineer

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE TYPE: UK-Highest Level of Government Clearance

TRAVEL: Yes, 10% of the Time

At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible.

This mind-set goes beyond our customer solutions; it’s the foundation for your career development and the impact we have within the community. So, what’s your possible?

This is more than just a job; it’s a mission.

As a Senior Support Engineer you play a pivotal role in maintaining the critical infrastructure and software that powers our services. You will be self-driven and organised with a passion for building elegant and stable solutions. You will have the chance to work on a variety of exciting projects with complex challenges within a unique space. You’ll be at the forefront of delivering core solutions that have real world impact.

Our UK Cyber & Intelligence business combines modern software development approaches with a rich heritage and experience in the Defence and security sectors. Our customers have complex and sensitive data and information requirements requiring a mission partner who quickly understands the context, delivering and sustaining a portfolio of challenging technology projects at scale and pace, supporting them through an ambitious digital transformation programme.

“My purpose; to lead a team of engineers with the brightest minds, to push the boundaries and define possible together.”

Responsibilities

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Perform hands-on maintenance to ensure critical systems remain operational
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Monitoring systems to ensure maximum availability
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Support the wider development team in working through critical issues remediate them
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Identifying technical risks/opportunities and proactively developing plans to mitigate and realise them
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Maintain accurate documentation including a record of issues and faults along with solutions
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Implementing DevOps and/or SRE best practices as required on relevant systems

What We Offer

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We can offer you a range of flexible working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits including private health care, career development opportunities and performance bonuses. For a comprehensive list of benefits, speak to our recruitment team.

Yes – Submit your application online. Your application will be reviewed by our team and we will be in touch.

Possibly, I’d like to find out more about this role – Reach out to our team for more information and support: talentenquiries@uk.ngc.com.

No, I don’t think this role is right for me – Our extensive UK growth means we have exciting, new opportunities opening all the time. Speak to our team to discuss your career goals.

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

Hands on experience of supporting and debugging of complex live operational systems including monitoring of logs through tools suck as Splunk / ELK stack
Ability to pro-actively manage own tasking and react to higher priority tasks
Experience of Linux server administration
Experience in technologies such as Apache NiFi, MinIO/ AWS S3
Experience managing and patching Java and Python applications
Experience with containerisation technologies such as Docker / Podman and deployment technologies such Kubernetes / OpenShift