Cloud Operations Engineer

Law enforcement agencies around the world rely on the platforms we operate to manage digital evidence and run mission-critical public safety workflows. When our cloud runs well, officers and investigators can do their jobs. That's the bar.

You'll join the CloudOps team running these platforms on Azure Public and Azure Government Cloud. The work is operational, hands-on, and high-stakes, with real room to shape how we use automation and AI to run cloud at scale.

• Deploying and validating application environments, executing releases, and managing change with discipline
• Running core Azure services in production: VMs, App Services, Storage, Azure SQL, networking, IAM, and Azure Monitor / Log Analytics
• Handling the operational work that keeps platforms reliable: patching, scaling, backups, DR validation, and access management
• Leading incident response and root cause analysis when things break, and writing the runbook so the next person doesn't have to relearn it
• Building automation that removes toil, with PowerShell, Bash, and CI/CD pipelines through Azure DevOps
• Participating in 24×7 on-call rotations as part of a global operational model 
• We're not adding "AI" to a job description for keywords. Our CloudOps function is actively building AI-driven workflows for alert triage, knowledge management, deployment automation and operational intelligence using Azure OpenAI and Copilot capabilities.
• We want engineers who see AI as a practical tool to reduce MTTR, cut noise, and scale operations, not just a technology to read about. If you've shipped automation that measurably improved reliability or reduced manual effort, that experience will stand out.

• 2–4 years operating Azure in production, ideally including Azure Government Cloud
• Strong hands-on experience with Azure compute, storage, networking, App Services, Azure SQL, and Azure Monitor
• Real troubleshooting skills across infrastructure, OS, network, and application layers
• Windows and/or Linux server administration
• Scripting in PowerShell, Bash, or Shell
• Working knowledge of CI/CD with Azure DevOps
• Familiarity with ITIL: incident, change, and problem management
• Comfort working in a fast-paced, on-call environment supporting mission-critical workloads
• Experience with Terraform, ARM, or Bicep
• AKS or container-based workloads
• Grafana, Kibana, or Application Insights
• Cloud cost optimization and governance experience
• Azure security best practices
• Hands-on experience implementing AI-assisted operations, intelligent alerting, or automation that reduced manual effort
• AZ-104 (Azure Administrator Associate)
• AZ-900 (Fundamentals)
• AZ-500 (Security Engineer) and AI-900 are a plus

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10845

Reporting into: Tech Manager

Role Type: Individual Contributor