DevOps Engineer

The DevOps Engineer works as an integrated part of a software engineering team with specific focus on facilitating and building automated pipelines for continuous delivery of the team's deliverables with guaranteed production-level quality and supportability.​

• Defining and developing continuous integration and deployment pipelines
• Building Infrastructure as Code
• Coordinating build and release activities with other stakeholders
• Defining and developing automated quality and release gates
• Working with teams to develop code quality metrics and meters
• Identifying, researching, and prototyping new technologies to improve DevOps processes
• Collaborating with various teams and disciplines to promote and develop DevOps best practices
• Managing day to day operations of release pipelines, build tools, and source control software and resources
• Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production)
• Troubleshooting & responding to downtime, performance degradation and outside attacks
• Occasional weekend or after-hours work as needed
• Follow the company Code of Ethics and CX policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CX.​

• Deep knowledge and understanding in one or more of the following areas:
•  Layer 2 and Layer 3 Networking Administration (DNS, SSL/TLS, Load Balancing, IPv4 Sub netting, Firewalling, etc.)
• Voice Over IP administration (Signaling, Encoding/Decoding; Protocols like Media Gateway, RTC, SIP; Security, Border Controllers; QoS, LCR)
• Database Administration (Structured and/or unstructured, Indexing, Performance Tuning, Backup and restore, data lifecycle management, scaling)

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.​

• 1-3 years of experience as a contributor on a software development team
• Solid understanding of Agile Software Development practices and principles
• Familiarity with CI automation tools, such as Github Actions, Jenkins, TFS Build
• Familiarity with infrastructure automation tools such as Chef, Ansible, or CloudFormation
• Experience working with distributed source control systems, preferably with GitHub or BitBucket
• Must have experience in writing scripting languages, such as Python, Perl, Powershell
• Familiarity with Amazon AWS services, Azure Cloud
• Must have experience in MSSQL
• Must have experience in Operating Systems (Linux/Windows
• Ability to communicate effectively in English​
• Experience in deploying a .net monolith

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.