Product Customer Success Manager

United KingdomRemotemid

Customer Success ManagerCustomer

3 views0 saves0 applied

Apply Now

Quick Summary

Overview

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them.

Technical Tools

Customer Success ManagerCustomer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Responsibilities

~2 min read

→Undergraduate degree, or relevant experience.
→Project delivery experience in an IT or customer-facing environment
→Process mapping and creating business requirements.
→Strong commercial awareness
→Numerate and able to conduct data analysis using Excel or other common tools
→Relationship management experience
→Great verbal and written communication skills
→Exp of working in/with large corporates, navigating/managing processes

NICE to have

→Postgraduate degree in a technical or business subject
→Project mgt qualification
→Experience of creating business cases
→Experience of data analysis using advanced tools
→Fluency in another language

Attributes

→(Quickly connects with others and can adapt communication styles).
→Articulates technical information clearly and simply.
→Learns quickly
→Can use knowledge in new situations and contexts
→Has a curious and questioning approach.
→Takes accountability and ownership.
→Looks for continuous improvement opportunities.
→Solution-based thinking.
→Able to manage multiple client projects or workstreams concurrently.
→Able to operate under time and stakeholder pressure.

#LI-Remote

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.