Site Reliability Engineer

The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.

Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts.

• Act as a primary or escalation responder in a 24x7 on‑call rotation
• Lead or support Major Incident (MI) response, including triage, mitigation, and resolution
• Coordinate across Engineering, Infrastructure, Security, and Product teams
• Execute and improve runbooks, playbooks, and escalation paths
• Drive blameless post‑incident reviews (PIRs) and track corrective actions

• Own service health monitoring across infrastructure, applications, and dependencies
• Design and maintain alerting strategies that align with SLIs/SLOs
• Reduce alert fatigue through signal‑to‑noise improvements
• Build dashboards using tools such as:
• Grafana
• Prometheus
• Datadog / Splunk / CloudWatch

• Automate repetitive operational tasks to reduce manual toil
• Improve mean time to detect (MTTD) and mean time to resolve (MTTR)
• Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows
• Implement self‑healing and auto‑remediation where possible
• Partner with engineering teams to improve system design for reliability

• Support and troubleshoot:
• Linux‑based systems
• Cloud platforms (AWS, Azure, GCP)
• Kubernetes / containerized environments
• Assist with capacity planning and availability reviews
• Ensure operational readiness for production releases

• Strong Linux systems administration
• Experience with incident management and production support
• Familiarity with:
• Cloud infrastructure (AWS preferred)
• Containers & orchestration (Docker, Kubernetes)
• Monitoring/alerting platforms
• Scripting or programming experience in Python, Bash, Go, or similar
• Understanding of networking fundamentals (DNS, TCP/IP, load balancing)

• Experience working in 24x7 NOC or production operations environments
• Ability to handle high‑pressure incidents calmly and effectively
• Strong written and verbal communication for incident coordination
• Comfort working from runbooks—but improving them when they fall short

• Experience defining or operating to SLOs / SLIs
• Prior migration from traditional NOC → SRE model
• Infrastructure as Code experience (Terraform, Ansible, etc.)
• Exposure to security, compliance, or regulated environments

Requisition ID: 10579.

Reporting into: Manager, Network Operations.

Role Type: Individual Contributor.

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