Specialist Client Services Project Manager (AI)

As a Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards. 

Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.

Build and maintain project plans, schedules, RAID logs, and core delivery documentation.

Communicate project status, risks, and dependencies to customers and internal stakeholders.

Support escalation handling with professionalism and timely follow‑through.

Coordinate cross‑functional teams through the project lifecycle.

Contribute to PMO best‑practice adoption and continuous improvement efforts.

Adjust project plans based on changing priorities or customer needed.

Manage software delivery of conversational AI, LLM, or NLU projects.

Ability to assess AI use cases at a basic level and support evaluation of data readiness.

Partner with technical teams to understand model performance and output quality considerations.

Support customer expectation‑setting across AI/GenAI implementations.

Help identify and track AI‑specific risks (e.g., data issues, model behavior, hallucinations).

Familiarity with prompt engineering concepts and prompting limitations.

Use AI tools in daily work for automation, analysis, or documentation.

Assist with monitoring and reporting AI performance KPIs.

Awareness of AI cost drivers such as token usage and model selection.

Understanding of AI governance and safety basics, including guardrails and data‑handling practices.

IT experience: 8 to 11 years

5 years of project management experience leading multiple concurrent projects in customer‑facing environments.

5+ years managing customer‑facing software or SaaS delivery projects.

Experience delivering projects across Agile, Waterfall, or hybrid methodologies.

Exposure to technical, SaaS, and/or AI/GenAI project environments.

Strong problem‑solving and risk‑management abilities.

Effective communication, organization, and stakeholder‑engagement skills.

Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred).

PMP certification preferred.

Experience working with Waterfall/Agile methodologies

Experience with Onsite and offshore delivery model

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.