Specialist Software Architect, CX

We are looking for a Specialist Architect to lead the architectural vision, design, and evolution of our digital platform. This role demands deep hands‑on expertise in PHP (Laravel & Symfony frameworks), AWS serverless technologies, and OpenSearch, along with proven experience designing high‑traffic, globally distributed, resilient systems.

You will play a critical role in building and scaling a mission‑critical, multi‑tenant SaaS platform that handles millions of interactions per day, meets strict SLAs (99.99%), and supports zero‑downtime deployments and robust disaster recovery

Own and define end-to-end platform architecture across APIs, data, and integrations. Design scalable, multi-tenant, cloud-native systems for high concurrency and burst traffic.

Drive event-driven architecture and AWS Serverless adoption.

Lead PHP architecture (Laravel/Symfony), defining standards for DDD, APIs, and performance.

Architect and optimize AWS Serverless solutions (Lambda, API Gateway, SQS/SNS, DynamoDB, etc.).

Design and scale OpenSearch/Elasticsearch for real-time, high-volume data use cases.

Build for resilience and reliability (multi-region, DR, failover, RPO/RTO).

Embed security, compliance, and observability best practices (SLIs/SLOs, monitoring).

Mentor teams, lead design reviews, and drive architecture strategy and roadmap

B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering

8-13 years in software engineering, with 3+ years in architecture leadership roles

Expert in PHP (Laravel & Symfony) with large-scale production experience.

Proven experience architecting high-traffic, SaaS or real-time platforms.

Strong expertise in AWS Serverless and event-driven architectures.

Hands-on experience with OpenSearch / Elasticsearch.

Solid understanding of cloud architecture, caching, and data modeling.

Demonstrated success building highly scalable, low-latency, highly available systems.

Strong experience in resilience, DR, and zero-downtime deployments.

Excellent communication skills with ability to influence global stakeholders

Experience in CCaaS / Digital / real-time platforms

Exposure to multi-region SaaS architectures

Familiarity with serverless + container hybrid models

Experience with cost optimization at scale

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10868

Reporting into:  Director
Role Type: Individual Contributor