Applications Support Engineer I

United States·North America/usa/california/rancho Cordovamid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

Responsible for troubleshooting the products deployed in the field used by installing contractors. Have a deep understanding of electrical circuits and programable software functions.

Requirements Summary

$75K PTO (Paid time off) 10 Paid Holidays 401(k) and company match Short term and long-term disability Medical, dental,

Technical Tools

Customer SupportSupport Engineer

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

Our Company:

Motion Control Engineering (MCE) has enjoyed a history of innovation, rapid growth, and success. One of the early pioneers in the development of non-proprietary elevator controls, MCE is now the largest and most successful independent elevator control manufacturer in the world. In 2012, MCE became part of Nidec Corporation which is the World’s leading manufacturer of motors ranging from small precision to Ultra-size Motors. MCE’s elevator control products move people daily in tens of thousands of buildings around the world. Some of the most notable and recognizable buildings include the Statue of Liberty, The Washington Monument, The US Capitol Building, The US Supreme Court Building. MCE’s elevator control products also exist in thousands of buildings in universities, hospitals, shopping malls, housing projects, office buildings, etc. MCE is also the leading company in Nidec’s Global Elevator Solutions Group which serves the markets outside North America.

The key to our success is our people, technology, and quality. MCE’s people have a variety of educational achievement levels and work experiences and represent a broad cultural diversity.

The opportunities you will find at MCE are limited only by your desire to grow and succeed.

Job Description

Responsibilities

~1 min read

Responsible for troubleshooting the products deployed in the field used by installing contractors. Have a deep understanding of electrical circuits and programable software functions. Manage escalation, provide accurate quotes, and engineer and draft modifications, to ensure issues are resolved in a timely fashion. An ASE must be able to prioritize and manage multiple open issues. Follow best engineering practices and design standards. Requires proficiency in electronic circuit analysis and AutoCAD.

Bachelor's degree in electrical or electronic engineering.

Experience in electric drafting of wiring diagrams

Proficient in reading technical specifications

Proficient in power electronics and programmable logic

Able to effectively communicate formally to customers

Ability to use experience and judgment to plan and accomplish goals

Ability to multitask

Reflect a certain degree of creativity and latitude for problem-solving and decision making

Competitive salary based on qualifications: $75K
PTO (Paid time off)
10 Paid Holidays
401(k) and company match
Short term and long-term disability
Medical, dental, and vision plans with options
Life insurance
Employee Assistance Plan
Flexible Spending Account

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.