Sr. Field Service Engineer

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Job Description

The Field Service Engineer  V supports customers and internal teams by performing routine, well‑defined service tasks in field environments. The role works closely with senior field service engineers, service coordinators, and technical support teams, following established procedures and safety standards. Success is demonstrated through accurate execution of service activities, effective communication with customers, and steady development of field service engineering capability.

Responsibilities

• Installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of automated systems and power conversion products/assemblies independently or as part of a team on larger projects
• Work with motors, generators, drives, plant automation and power quality systems
• Work with a variety of PLC’s including Rockwell, Emerson, GE, Schneider, and Beckhoff
• Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo Designer, and others
• Provide hands-on, on-site training to customers
• Work with and configure industrial networks
• Work closely with in-house engineers on project design and testing of drive systems
• Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain a high level of customer satisfaction
• Provide telephone, email, and other support to customers
• When required, participate in paid, rotating after hours phone duty for customer remote support and breakdown assistance
• Participate in supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades
• Provide emergency field service for customers on an as needed basis
• Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner

• Formal training at the Cleveland office and on-site training with a senior FSE when needed
• Expectation to work independently within 9-12 months

• Position requires approximately 60% travel in the field
• Approximately 60% of above travel will be in an assigned region
• Remaining travel will be supporting customers in other regions of North America and occasionally worldwide.
• Requires some travel short notice for emergency repairs
• May require extended hours or longer trips for start-ups and emergency repairs
• Work from regional “home” office when not on the road
• Considerable amount of walking required
• May require climbing of staircases and access ladders, working at heights, in tight spaces, outdoors in hot and cold weather, and lifting up to 70 lbs
• Field work requires wearing and working in appropriate safety gear
• Carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools
• Negotiate and navigate airports, airports concourses, and parking garages

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.