Recovery Officer

The Recovery Officer is responsible for leading the daily operations of the Recovery Team to ensure efficient handling of problematic, recovered, returned, damaged, and unclaimed parcels. The role oversees the performance of Recovery Operations Associates and Assistants by ensuring compliance with company policies, operational procedures, service level agreements (SLAs), and recovery objectives. The Team Leader drives productivity, inventory accuracy, claims support, liquidation activities, and continuous process improvements while coordinating with cross-functional teams to minimize operational losses and maximize recovery performance.

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or any related field.

• Minimum of 1–2 years of experience in logistics, warehouse operations, recovery, claims, or inventory management.

• At least 1 year of supervisory or team leadership experience is preferred.

• Experience in e-commerce, courier, or last-mile logistics is an advantage.

• Strong knowledge of recovery operations, inventory management, claims handling, and warehouse processes.

• Proficient in Google Workspace (Google Sheets, Google Forms, Google Chat) and Microsoft Office applications.

• Experience with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or equivalent operational platforms is an advantage