Data Analyst - Quality Improvement Auditor - Job# 968

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision

Receives general supervision from the Quality Improvement Manager.

Location/Department: SFV - QI/Change Management

The Position and Job Summary

The Data Analyst-Quality Improvement Auditor will collect and assess data, and identify trends and areas of needed improvement, to ensure measured success of the agency’s change management initiatives.   

• Implement audit plans, timelines, and procedures.
• Conduct assessments to measure success of change management and training projects, and identify areas of needed improvement. 
• Create detailed change management assessment and trend reports, and other identified department specific assessments.
• Recommend and participate in performance improvement projects, including but not limited to, developing and conducting trainings and other tools.
• Develop, maintain, and assess feedback surveys and other methods of data collection.
• Collect data, assess, and identify trends from various satisfaction surveys.
• Facilitate development of satisfaction surveys, postcards, and reports.
• Receive and process satisfaction survey postcard requests.
• Develop and maintain relationships with other departments.
• Lead and facilitate interviews and focus groups, and attend agency meetings, to collect qualitative data.
• Monitor audit corrections to make sure they have been completed. 
• Use tools to track timelines, responsibilities, tasks, etc. 
• Use audit tracking tools to collect and analyze data.
• Other projects and/or duties as assigned.

Employment Standards 

Knowledge:

• Use of data collection, audit, and survey tools, such as Excel, SurveyMonkey, etc.

Education & Experience

A Bachelor’s degree in a related field and one to three years of related experience or Bachelor’s degree in an unrelated field and three to five years of experience.

Skills and Abilities 

• 2 or more years of data analyst/auditor experience.
• Strong attention to details and critical thinking skills.
• Problem solving and root-cause identification skills
• Proven success working with management.
• Proven ability to meet deadlines.
• Strong written and verbal communication skills.
• Excellent presentation skills.
• Experience in trend analysis and identification.
• Experience in relationship building. 
• Experience in project management and overseeing projects.
• Experience in developing outlines and tools for change management projects and processes.
• Ability to work well independently under pressure of multiple deadlines and by prioritizing multiple work responsibilities.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Proficiency with project management tools such Trello, ClickUp, etc. is preferred, but not required
• Ability to lift and carry up to 10 lbs.
  

Essential Requirements 

This position requires the use of a personal vehicle while conducting business and must possess a valid (Class C) California driver’s license. Travel to Santa Clarita and Antelope Valleys will be required. 

Language Skills

• English 
• Bi-lingual Spanish a plus, but not required 

NLACRC Offers an Excellent Benefits Package 

We offer employees a variety of health and dental plans:

• Health Insurance -  We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. 
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.  We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees 
• No cost Vision plan for employees and eligible dependents 
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. 

Diversity, Equity, and Inclusion 

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. 

Compensation

This is an non-exempt position, Grade 9, $32.21/hr. - $45.52/hr.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance