Armed Security Supervisor (New Orleans, LA)

• Supervise and manage two access control points, including:
  • Walk??'through metal detectors
  • X??'ray screening equipment
• Monitor on??'site security equipment to ensure proper operation and compliance
• Enforce facility access policies and emergency protocols
• Conduct regular security assessments and equipment checks
• The position is considered essential personnel and must report for duty in the event of a disaster

• Provide direct supervision to assigned security personnel
• Performance manage team members, including coaching, corrective action, and evaluations
• Prepare and manage staff schedules to ensure adequate coverage at all times
• Serve as the on??'duty security authority and escalation point

• Apply de??'escalation techniques to resolve conflicts involving shelter residents or visitors
• Maintain a calm, trauma??'informed, and respectful security presence
• Collaborate with shelter staff and leadership to support a safe client??'centered environment

• Complete accurate and timely incident, shift, and investigative reports
• Maintain documentation related to staff training, licensing, and performance
• Participate in audits, inspections, and compliance reviews as required
• Must have familiarity with Microsoft Office

• Conduct on??'the??'job training for security personnel
• Ensure all staff are trained on access control procedures, equipment use, and de??'escalation practices
• Reinforce policies related to use of force, safety, and professionalism

• Minimum 5 years of prior supervisory experience in security or law enforcement
• Active Armed Security Guard License – State of Louisiana (Required)
• Demonstrated experience with:
  • Metal detectors and X??'ray screening systems
  • Access control operations
• Documented de??'escalation training and practical application
• Strong leadership and performance management skills
• Proficiency in report writing and documentation
• Ability to work varied shifts, including nights, weekends, and holidays
• Professional demeanor with the ability to work in a high??'stress, high??'visibility environment

• Crisis Prevention Training
• Prior experience in a shelter, healthcare, corrections or social services security setting
• CPR/First Aid certification
• Instructor or trainer experience

• Ability to stand, walk, and patrol for extended periods
• Ability to respond quickly to emergencies
• Must be able to operate screening equipment and standard security tools
• Must pass background check, licensing verification, and drug screening as required by law

License Type: Armed
This is a management position
This is a full time/part-time position