Medical Store Clinical Supervisor

Norco is currently seeking an individual to fill our Medical Store Clinical Supervisor position. The Medical Store Clinical Supervisor ensures the smooth operation of the department when managing the team and to perform all duties in an efficient yet timely manner. Other responsibilities include, but are not limited to:

• Plan, implement and document staff meetings and education programs
• Evaluate, document and rectify all safety hazards in and around the office and warehouse
• Work with store personnel and clinical specialists to meet all customer requirements
• Assist the manager with the hiring process
• Monitor employee performance along with perform annual performance appraisals, schedule and execute for all employees in the department
• Oversee and schedule on-call after hour’s efforts
• Coordinate staffing schedules, track employee attendance, punctuality, and vacation time
• Lead, train, develop and motivate department’s employees
• Prioritize and delegate job tasks to staff to ensure timely completion
• Work with patients, physicians, therapists, insurance companies and referral sources to optimize the equipment needs for clients
• Perform evaluations in homes, clinics, nursing facilities and hospitals when required
• Troubleshoot equipment related to oxygen and respiratory services during business hours and when needed after regular business hours, weekends and holidays
• Work with customer service staff to coordinate respiratory-related discharges
• Answer billing and other customer questions or direct customer to proper billing personnel
• Make deliveries when necessary
• Perform other tasks as assigned or necessary

• CRT, RN, LPN or RRT or eligible for any of the preceding certifications
• Ability to effectively supervise and manage personnel
• Strong organizational and problem solving skills
• Detail oriented
• Excellent public relations and customer service skills
• Ability to learn new equipment and technologies quickly
• Ability to lift up to 50 lbs. frequently and over 100 lbs. occasionally to a height of 36 inches
• Strong negotiation skills
• Good rapport with physicians, referral agencies, etc.
• Ability to accurately enter data into computer and acquire a working knowledge or any software applications necessary to the position

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA) 
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through United Heritage
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Information

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.