Chief Operating Officer

USA·Maplewoodexecutive

OperationsOperations Director

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Quick Summary

Key Responsibilities

Operational Leadership Oversee day-to-day operations of all SUD treatment programs, including residential, outpatient, MAT/MOUD, recovery support, and behavioral health services.

Technical Tools

OperationsOperations Director

Description

Join a Team That Changes Lives—Including Yours!

The COO reports directly to the Chief Executive Officer (CEO) and works closely with clinical leadership, finance, HR, compliance, and business development teams.

Responsibilities

~2 min read

Operational Leadership

→Oversee day-to-day operations of all SUD treatment programs, including residential, outpatient, MAT/MOUD, recovery support, and behavioral health services.
→Develop and implement operational strategies that support organizational growth, efficiency, and patient care excellence.
→Ensure consistent delivery of high-quality, trauma-informed, and evidence-based treatment services.
→Monitor operational KPIs, census, utilization, patient outcomes, staffing metrics, and financial performance.

Regulatory Compliance & Accreditation

→Ensure compliance with all federal, state, and local regulations related to behavioral health and addiction treatment.
→Maintain readiness for audits and reviews, including standards from Substance Abuse and Mental Health Services Administration.
→Oversee risk management, incident reporting, HIPAA compliance, and quality assurance initiatives.

Financial & Strategic Management

→Collaborate with finance leadership on budgeting, forecasting, revenue cycle performance, and cost management.
→Drive operational efficiencies while maintaining exceptional patient care standards.
→Support new program development.
→Participate in strategic planning and long-term organizational growth initiatives.

Leadership & Team Development

→Lead, mentor, and develop program directors, clinical leaders, and operational staff.
→Foster a culture of accountability, compassion, collaboration, and continuous improvement.
→Partner with HR on recruitment, retention, employee engagement, and workforce development initiatives.
→Support leadership training and succession planning across departments.

Clinical & Patient Experience Support

→Partner with clinical leadership to improve patient satisfaction, continuity of care, and treatment outcomes.
→Promote integrated care models addressing substance use, mental health, and social determinants of health.
→Ensure ethical, patient-centered service delivery across all programs.

Community & External Relations

→Build relationships with referral partners, healthcare systems, payers, government agencies, and community organizations.
→Represent the organization in industry and community initiatives.
→Support business development and referral growth strategies.