Customer Experience Supervisor

United StatesRemotemid

Customer SuccessCustomer Experience

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Quick Summary

Key Responsibilities

Proven ability to lead, coach, and develop teams through clear expectations, performance management, accountability, engagement, and continuous learning.

Technical Tools

Customer SuccessCustomer Experience

Responsibilities

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Lead, coach, and develop a team of Customer Care Representatives to deliver exceptional customer service, drive engagement, and achieve performance goals.
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Oversee day-to-day customer care operations, including workload management, service execution, performance monitoring, and adherence to established service standards.
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Resolve escalated customer issues by collaborating with customers and cross-functional teams to identify solutions, remove barriers, and ensure timely resolution.
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Drive continuous improvement by leveraging customer insights, service metrics, and operational data to enhance team effectiveness, customer satisfaction, and overall business performance.

Requirements

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Ability to remain in a stationary position for extended periods while working at a computer or on the phone.
Ability to operate standard office equipment.
Light physical effort, such as lifting up to 10 pounds, may be required.

No regular travel required.

What We Offer

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✓The base pay for this position is $55,100-82,400 per year depending on the geographic market.

✓This position provides an opportunity for competitive quarterly sales compensation based on an achievement to plan.

✓Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.