VIP Operations Specialist (Mexico)

Join Novibet as VIP Operations Specialist!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for VIP Operations and thrive in a fast-paced environment, this could be the right opportunity for you.

Founded in 2010, Novibet is an established global GameTech company operating in Europe, the Americas, and other international markets (Greece, Brazil, Mexico, Malta, Ireland, Cyprus, Chile, Finland and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and more than 1,400 employees worldwide. We are driven by technology and innovation, continuously evolving our proprietary platform to deliver seamless and engaging online entertainment experiences to our growing customer base.

At Novibet, you’ll be empowered to take on meaningful challenges, develop your skills and contribute ideas that make a difference. Certified asa Great Place to Work® several years in a row, in Greece, Malta and Brazil, we are a global team, united by a culture of trust, inclusion and shared learning.

Join us and become part of a global team where collaboration, innovation and continuous growth drive everything we do.

As a VIP Operations Specialist, you will be the first point of contact for our valued players through various communication channels in order to resolve any issue that may arise throughout their interaction with our platform. 

• →Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner
• →Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players
• →Be aligned with business objectives and targets including policies and processes;
• →Operate with the highest level of responsibility regarding matters that affect the most valuable players of the company.

• Excellent communications skills;
• Attention to detail accompanied by an extra mile mentality;
• Advanced MS Excel Skills;
• Fluency in English will be a plus;
• Ability to multitask and prioritize;
• Flexibility to work in shifts and during weekends;
• Prior industry experience is a must have