Patient Service Representative Lead- Naperville, IL

Edh Main Hospital Napervillelead

Patient Access RepresentativeHealthcare Non-Clinical

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Quick Summary

Key Responsibilities

Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement. Supervise, mentor, and guide a team of patient access professionals,

Technical Tools

Patient Access RepresentativeHealthcare Non-Clinical

$21.50 - $32.25 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Sign on bonus: N/A
Position: Patient Access Representative Lead
Location: EDH Main Hospital Naperville
Full Time/Part Time: Full-time (36 hours)
Hours: Monday-Friday: Monday- Friday: 7:30 am to 8:00 pm - 3 days
On Call: Once every 3 weeks
Required Travel: Yes
Holidays: No

Responsibilities

~1 min read

→Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
→Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
→Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
→Ensure accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
→Coordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
→Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
→Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
→Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
→Collaborate with insurance providers and billing teams on verification matters.
→Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
→Assist in training and mentoring newer patient access representatives.
→Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.
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→Associates Degree Health Administration Required
→3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience. And
→ Experience using patient registration and scheduling systems.