RN Triage - Centralized Triage

Sro Corporate Center Warrenville 4201 Winfield Roadmid

HealthcareNurse

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Quick Summary

Key Responsibilities

The RN Telephone Triage Nurse is a Registered Nurse and responsible for patient care needs through the use of inbound and outbound telephone practice.

Technical Tools

HealthcareNurse

$35.15 - $54.48 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Registered Nurse Triage - Centralized Triage
Location: 4201 Winfield Rd, Warrenville, IL - Not Remote Position
Full Time: 40 hours/ week
Hours: Monday - Friday 8-4:30, some flexibility (flexible to 8 or 10 hour/day shifts). Occasional Saturdays 8:00 AM - 1:00 PM (5-6 a year)

Responsibilities

~1 min read

The RN Telephone Triage Nurse is a Registered Nurse and responsible for patient care needs through the use of inbound and outbound telephone practice. Continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities. Actively manage patients’ immediate and ongoing needs with attention to acute and preventative intervention. NOTE: MUST LIVE IN ILLINOIS AS THIS ROLE IS ON-SITE, and after a minimum of one year employment, RNs in this role may have the opportunity to work from home/remote if all quality and productivity metrics are met and maintained.

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Current Illinois RN licensure
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Operational knowledge of physician practice.
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Exceptional interpersonal and communication skills (verbal and written).
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Possesses professional telephone etiquette skills.
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Must be a team player.
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Must be a self-starter, able to handle frequent periods of high stress and difficult patient situations.
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Must possess excellent time management skills.
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Must possess basic keyboard, computer and internet skills.
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35 WPM typing proficiency.
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Ability to talk on the phone and type simultaneously.