Service/Project Delivery Manager (Dutch Speaker)

Who are we?

It all starts with the mission: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private and governmental organizations to help them better prepare for, prevent, detect and respond to cyber security incidents.

All of this is built on four fundamental values that define who we are: We are Proud, We Break Barriers, We Care and No BS!

As a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You will work closely with our security operations team to ensure that our clients receive the highest level of service and support. You will be responsible for ensuring that our services are delivered in a timely and efficient manner, and that our clients’ needs are met or exceeded.

As part of your role, you will also be responsible to oversee the onboarding of new clients into the service, making sure they are timely and effectively guided through the different steps of such a project involving the different teams within NVISO and at the Client.

asks

As a Service Deliver Manager you will :

• Oversee the delivery of Managed Detection and Response services to our clients
• Work closely with the security operations team to ensure that service level agreements (SLAs) are met
• Ensure that service delivery processes are documented and followed
• Monitor service delivery performance and identify areas for improvement
• Work with the sales team to ensure that service delivery is aligned with client needs
• Develop and maintain relationships with clients, ensuring that their needs are met or exceeded
• Provide regular reporting on service delivery performance to senior management
• Provide project management follow-up during the onboarding of new clients in collaboration with the different teams at the Client and NVISO.

You will be trained on the job in concept of:

• Security Operations
• Project management principles

• You hold citizenship in one of the 32 NATO member states.
• Bachelor’s degree in Computer Science, Information Systems, or related field
• 3-4 years of experience in service delivery management, preferably in a Managed Detection and Response environment
• Strong understanding of security operations and incident response
• Excellent communication and interpersonal skills
• Languages: Dutch (fluent), English (fluent), German (nice to have)
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Experience with ITIL or other service delivery frameworks
• Knowledge of industry standards such as ISO 27001 and NIST Cybersecurity Framework
• Ability to work independently and as part of a team in a fast-paced, dynamic environment

Please be aware that the creation and submission of application documents (e.g. CV, cover letter, case studies, etc.) using AI-powered tools is only permitted to a limited extent.

Our expectations:

• Application documents must authentically reflect your own qualifications, personality, and motivation.
• The use of AI for supportive purposes (e.g. spell-checking, improving wording) is acceptable.
• Fully generated application documents created by AI without personal adaptation or review are not permitted.
• Under no circumstances may NVISO information, data, or documents be uploaded to or processed by external AI tools.

We reserve the right to exclude applications from the selection and interview process that are clearly created primarily or exclusively by AI and show no recognizable personal input.

The purpose of this policy is to ensure a fair and transparent recruitment process and to obtain an authentic impression of our applicants.