BUSINESS PROCESS IMPROVEMENT MANAGER

Northwest Investment Corp is looking for a Business Process Improvement Manager who is excited to make a real impact across Tower Trust & Investment Company and Centennial Tax & Accounting. If you thrive on solving problems, improving processes, and helping teams work smarter, this is a chance to step into a high-visibility role where your ideas and initiative will matter.

In this role, you will partner with leaders and teams to streamline workflows, reduce manual work, improve consistency, and get more value from the systems and tools already in place. You will also help spot practical opportunities for AI and automation that increase productivity and strengthen the client experience.

WHAT YOU'LL DO

• Identify inefficiencies, bottlenecks, and opportunities to improve consistency
• Lead cross-functional improvement efforts that simplify work and deliver measurable results
• Optimize Microsoft 365, CRM platforms, and other business systems
• Identify practical opportunities for workflow automation and responsible AI use
• Partner with teams to identify needs, recommend solutions, and move ideas into action
• Provide training and guidance that supports the adoption of improved tools and processes
  
  

WHAT YOU'LL BRING

The ideal candidate brings strong process improvement and problem-solving skills, experience with business systems and workflow automation, and the ability to turn business needs into practical solutions. You should be comfortable working across departments, helping others navigate change, and building trust as you introduce better ways of working. Experience in professional services, financial services, or another regulated environment is helpful.

• Bachelor's degree in business, technology, information systems, or a related field
• Five or more years of experience in operations, process improvement, business systems, workflow automation, or technology enablement
• Strong working knowledge of Microsoft 365 and related productivity tools
• Experience supporting change management, training, and cross-functional collaboration
  
  

WHY JOIN US

If you are energized by meaningful work, collaboration, and the chance to improve how a business operates, this role offers the opportunity to make a visible difference. You will support two businesses, work closely with leadership, and help shape smarter, more effective ways of working.

WHAT WE OFFER

• A comprehensive benefits package
• A retirement plan with a company match
• Generous paid time off and holidays
• Support for professional growth and development
  
  

ABOUT US

Northwest Investment Corp is the parent company of Tower Trust & Investment Company and Centennial Tax & Accounting, two locally rooted businesses with strong ties to the Quad Cities. As a small company, we value collaboration, practical problem-solving, and people who are ready to contribute across teams.