Customer Care Coordinator (AU Client - Hybrid)

You will be required to assist in delivering high-quality customer support services, ensuring that all customer enquiries and concerns are handled professionally and efficiently.

Managing daily customer interactions, responding to enquiries, resolving issues, and ensuring that customers receive accurate information and timely assistance.

This will require you to communicate with customers across various channels, maintain accurate records of interactions, and work with internal teams to ensure customer issues are resolved effectively.

Other responsibilities include but are not limited to:

• Respond to customer enquiries via phone, email, and support platforms.
• Provide accurate information regarding products, services, and processes.
• Investigate and resolve customer issues or complaints.
• Escalate complex or unresolved issues to the appropriate teams.
• Maintain detailed records of customer interactions within CRM systems.
• Assist in monitoring customer feedback and identifying service improvement opportunities.
• Ensure all customer communications meet company service standards.

You will be responsible for maintaining positive customer relationships and ensuring that every interaction delivers a high level of customer satisfaction.

• A higher education degree is preferred.
• Previous experience in customer service or customer support roles.
• Strong communication and interpersonal skills.
• Ability to manage customer concerns in a calm and professional manner.
• Strong problem-solving and conflict resolution skills.
• Experience using CRM or customer service platforms is an advantage.
• Strong attention to detail and organisational skills.
• Honesty, reliability, and a customer-focused attitude are essential.

Join our team and enjoy these benefits & perks:

• Medical, dental, and life insurance from day one
• Paid vacation and sick leave (with quarterly conversion)
• Competitive salary and annual appraisals
• Financial assistance program
• Mandatory government benefits and 13th-month pay
• Regular company events, promoting work-life balance and career growth

Only shortlisted candidates will be contacted