Guest and Resort Care Specialist

Description

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be vigilant in monitoring the property. Address or report any issues or concerns identified during routine inspections.

• Perform daily inspections of the grounds and facilities. Arrange furniture, pick up trash, clean common areas and event spaces, restock

supplies and assist with security and safety issues as necessary.

• Track time and maintain an accurate timetable of tasks and parts used throughout each shift.

• Assist with guest enhancement programing; assemble s’mores kits, collect fire starting supplies, assemble craft kits, maintain lawn games, maintain fleet of bicycles, and assist with event set up as needed.

• Assist with guest and employee transportation as needed.

• Be approachable and proactive in engaging with guests by being welcoming and outgoing.

• Monitor pool and follow closure procedures as assigned.

• Perform ground maintenance such as mowing lawns, trimming hedges, removing weeds, raking and disposing of leaves and refuse, chopping and stacking firewood, clear snow, etc.

• Maintain vehicle, tools, and equipment (including uniform) in good and proper working order.

• Assist maintenance team with projects; ensure projects are completed in a safe, efficient manner.

• Arrange furniture and equipment when requested; clean resort buildings and grounds as needed; assist with security issues as needed.

• Perform preventative maintenance on all resort property.

• Take and respond to guest calls and requests; work to resolve any issues in a timely, efficient manner.

• Respond to emergency situations and resolve immediate safety concerns; be available for on-call shifts, as needed.

Requirements

High school diploma or general education degree (GED) preferred; one-year related experience preferred; or acceptable equivalent combination of education and experience.

• Valid driver’s license

• Obtain Pool Operator License within six months of employment, if required

To perform the job successfully, an individual should demonstrate the following competencies, skills, and abilities:

• Upholds Odyssey Values and the principles of HEART.

• Ability to be adaptable and flexible.

• Prioritizes and plans work activities, creating action plans when necessary.

• Uses time efficiently.

• Maintains acceptable attendance and punctuality.

• Follows through on commitments.

• Working knowledge of tools, methods, operations, and materials used in resort and building maintenance.

• Working knowledge of occupational hazards and safety precautions necessary to perform manual labor and maintenance work.

• Ability to read and interpret documents such as safety rules, operating manuals, etc.

• Ability to prepare general reports and correspondence.

• Ability to effectively present information and respond to customers.

• Ability to add, subtract, multiply, and divide.

• Ability to interpret a variety of instructions furnished in written or oral form.

• Ability to use a computer for email and basic word processing.

While performing the duties of this job, the employee is constantly required to stand, walk, sit, hear, use hands, reach, climb, stoop, and kneel. The employee will frequently be required to talk and taste and/or smell. The employee must be able to lift and/or move up to 100 pounds. Specific vision requirements include close and distant-vision capabilities.

While performing the duties of this job, the employee will be frequently exposed to outdoor weather conditions. The employee will seldom be exposed to wet, hot, humid conditions, high, precarious places, fumes or airborne particles, and chemicals or solutions. The employee will be exposed to moderate noise conditions.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Odyssey Resorts is an equal opportunity employer committed to a policy of nondiscrimination with respect to race, color, religion, sex, national origin, and any other class protected by federal, state, or local law, including, but not limited to, medical condition, disability, marital status, age, sexual orientation, or pregnancy.