Data Quality Analyst II

• →Data Enrichment: Regularly audit and clean account data, hierarchies, and territory alignments within Salesforce to ensure accuracy, completeness, and relevance.
• →Data Quality Monitoring: Manage deduplication processes, data validation, and ongoing quality reporting.
• →Data Governance: Ensure data management practices align with internal policies, compliance requirements, and industry best practices.
• →Process Improvement: Identify, document, and raise data quality issues regarding system processes and procedures.
• →Collaboration: Work cross-functionally with global sales, marketing, and regional teams to drive data issues to resolution.
• →Reporting: Create and modify Salesforce reports to suit localized and global field needs.
• →Ticketing Systems & Support: Provide timely guidance to end-users with data entry, account creation, and general system requests.

• Minimum of 3+ years of professional hands-on experience in a Data Quality or similar data management role. 
• Ensuring strict SLAs are met and all data support requests are driven to full resolution.
• Successfully leading data quality improvement initiatives for Salesforce to optimize data accuracy
• Conducting regular data audits to identify duplicates, missing information, and other discrepancies, while swiftly implementing corrective actions.
• Creating automated reports in Salesforce to flag potential data issues in real-time.

• Managing and structuring large datasets to prepare them for analytics and mass system uploads.
• Working with cross-functional to transform data and increase overall system integrity.
• Developing dynamic dashboards and reports to track actionable key data quality metrics.
• Thriving in a flexible work environment, managing a hybrid schedule (2 days in-office, 3 days WFH), and successfully handling PST/rotational shift dynamics.
• Consistently adhering to company policies and maintaining a high standard of professional communication (both written and verbal).
• Multitasking efficiently between urgent, ad-hoc requests and daily operational commitments.

• Attention to Detail: Exceptional focus on data accuracy and an innate ability to spot minor discrepancies or inconsistencies.
• Problem-Solving Skills: Creative and proactive in developing sustainable solutions to data-related issues and improving legacy data processes.
• Process Documentation: Ability to clearly document workflows, guidelines, and best practices for maintaining long-term data integrity.

• CRM System: Salesforce (Required)
• Data Manipulation: Advanced Excel / Google Sheets
• Data Querying: Salesforce Reporting & Dashboards
• Data Quality Tools: DemandTools, DataLoader, SalesforceInspector
• Data Enrichment Tools: Dun & Bradstreet (D&B), ZoomInfo, Traction Hierarchies

• Data Visualization: Anaplan
• Advanced Data Querying: SQL / SOQL

• Salesforce Certified Administrator or Salesforce Certified Data Architect.

Degree: Bachelor’s at minimum with 3+ yrs of experience

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