Senior Program Manager, Legal Enablement & Knowledge Management

• →Strategic Roadmap & Program Leadership: Establish and execute a 0-to-1 multi-year strategy for Legal Enablement and KM, driving self-service adoption across the business to significantly reduce repetitive legal inquiries.
• →AI & Content Structuring: Build standards for content capture, governance, metadata, and data tagging taxonomies so legal information can be seamlessly indexed, retrieved, and ingested by internal AI search tools, bots, and LLMs.
• →Multimedia Enablement & Video Production: Design, script, record, and maintain engaging e-learning modules, video content, quick-reference guides, and onboarding programs for the Legal department and cross-functional business partners.
• →Cross-Functional Alignment: Partner with Sales Enablement, Okta University, and central L&D to unify company-wide legal enablement initiatives and ensure consistent messaging.
• →Mentorship & Metrics: Guide and mentor the Training & Knowledge Management Specialist, establish clear metrics (adoption rates, self-service resolution, and program ROI), and report directly to the Director, Legal Innovation & AI Strategy.

• 6+ years of hands-on experience building Knowledge Management, Enablement, or Instructional Design programs at scale within a high-growth tech or corporate enterprise environment (in-house enterprise experience strongly preferred over firm-only consulting).
• Data Tagging & AI Content Structuring: Practical experience with content taxonomy, metadata tagging frameworks, and an understanding of how structured data impacts vector databases, search retrieval, and enterprise AI tools.
• E-Learning & Video Production Expertise: Direct proficiency in building e-learning courses and video assets using tools like Articulate 360, Camtasia, Adobe Creative Suite, or similar authoring and LMS platforms.
• Tech Stack Mastery: Advanced experience with modern enterprise KM and enablement tools (e.g., Confluence, Highspot, WalkMe, or workflow automation platforms like TAP).
• Cross-Functional Influence: Proven ability to partner with senior stakeholders, drive change management, and translate complex legal concepts into clear, engaging content for diverse audiences.

• Direct experience working within or supporting an in-house corporate Legal department.
• Demonstrated understanding of core legal operations workflows and terminology.
• Bachelor's degree in Information Systems, Knowledge Management, Learning & Development, or a related field.

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