Senior Personal Lines Claims Negotiator

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

• Namibian Citizenship.

• Grade 12; more than 25 points.

• Relevant tertiary qualifications at an Accredited Institution will be an added advantage.

• Minimum 2 Years' working experience in insurance.

• Previous short-term claims experience will be an added advantage.

• Relevant short-term insurance qualification will be an added advantage e.g. COP.

• Must be detail and quality orientated.

• Computer literacy and good numeric skills are essential.

• Excellent customer service and problem-solving skills.

• High energy levels and a team player.

• Ability to work under pressure.

• Ability to work independently and take initiative.

• Afrikaans and English speaking/writing & communicating; and

• Excellent communicator with a passion for customer service and relationship building.

• End-to-end negotiation and settlement of Motor claims pre-litigation.

• Continuous engagement with brokers and clients re the status and progress of claims.

• Processing of claims payments.

• Authorization of claims payments.

• Authorization of claims referrals.

• Quality service delivery to ensure customer satisfaction in line with quality and performance standards.

• Build positive customer relations and solve or escalate customer queries and complaints.

• Builds and maintains relationships with suppliers re the updating of supplier statements.

• Builds and maintains relationships with intermediaries.

• Contribute to the service culture which builds rewarding relationships.

• Identify and report on Claims process issues to minimize fraud; and

• Collaborate and work with the Claims team to deliver required service levels.

• Builds and maintains relationships with Brokers.

• Accepts and lives the company values.

• Accountable for service delivery through own efforts.

• Makes increased contributions by broadening individual skills.

• Adheres to service and quality standards; and

• Performs quality checks on own work.

• Performs ad hoc and additional tasks as assigned by Management

The Old Mutual Story!