Project Manager

Role:  Project Manager

Location:  London, United Kingdom (2-3 days a week from both our Clerkenwell & Client Canary Wharf offices)

As Project Manager, you'll own the delivery of our most complex, high-profile creative campaigns — multi-channel projects spanning email, video, social, digital display, and print, produced within the detailed approval environment of a major regulated financial services brand.

You'll create and manage master timing plans, project estimates, and status documentation, while monitoring project burn, utilisation, and resource forecasting throughout. This isn't a backroom role: you'll attend client meetings in person and virtually, working visibly alongside the client leadership team as an informed and credible project voice.

You'll bring calm, clarity, and proactive problem-solving when campaigns evolve, approval chains extend, or plans need to pivot. The team expects you to know the detail — when, where, who, how — and to act as the backstop that keeps everything and everyone on track.

• →Own end-to-end project management on multi-channel creative campaigns, building and maintaining master timing plans, project estimates, and status reporting
• →Monitor project burn, utilisation, and resource forecasting throughout the project lifecycle — identifying risks early, escalating proactively, and keeping delivery on track
• →Partner with the resourcing team to ensure the right creative and production resource is in place at the right time across concurrent workstreams
• →Lead regular project status check-ins with internal teams and client stakeholders, driving clarity on next steps, dependencies, and ownership
• →Attend and actively contribute to client meetings — in person at Canary Wharf and virtually — supporting the client leadership team as an integrated member of the extended team
• →Manage project-level budgets including cost estimation and reconciliation, raising purchase orders, tracking spend, and supporting profitable project delivery
• →Navigate the requirements of a regulated financial services client, including multi-stakeholder sign-off chains, detailed approval processes, and evolving briefs — re-prioritising and re-planning without losing momentum
• →Anticipate obstacles and re-solutionise when curve balls land, keeping your project team informed and aligned throughout
• →Contribute actively to the team's adoption of AI-assisted workflows, using relevant tools to improve efficiency and output quality
• →Bring consistent positive energy, curiosity, and a solutions-first mindset to a large, varied, and fast-paced team

• A proven track record of project managing complex, multi-channel creative campaigns — including email, video, paid social, and digital display; print experience is a plus
• 3+ years experience working within a creative agency, with a strong working understanding of how creative and production teams operate
• Confidence managing projects for large, high-profile brands — ideally in a regulated sector such as financial services, retail banking, or a similarly approval-intensive environment
• Financial literacy across project management: experience tracking burn and utilisation, managing project-level estimates, and supporting profitable delivery
• Strong stakeholder management skills — able to work confidently with senior clients and internal teams, ask the right questions at the right time, and advocate clearly for what the project needs
• Excellent organisational skills and attention to detail: a natural instinct for tracking moving parts across complex campaigns, spotting risk before it becomes an issue, and keeping all elements progressing in parallel
• Resilience and adaptability: you approach change, pivots, and delays as challenges to solve, not disruptions to manage around
• Budget and project financial management:
  • Experience managing project-level budgets, including cost estimation, purchase orders, and spend tracking
  • Ability to monitor project burn and utilisation, flag variances early, and support overall account profitability
  • Confidence contributing to resource forecasting alongside the resourcing team
• Gen AI and Agentic Thinking:
  • Working proficiency with Gen AI tools relevant to project management and creative production workflows — with genuine enthusiasm for exploring how AI can improve the quality and efficiency of your work
  • Experience building or contributing to AI-assisted ways of working, whether in a professional or personal context; able to speak clearly about what AI brings to creative industries and where human judgment matters most
  • Agentic approach to complex, multi-workstream projects: able to break challenges into components, identify the most efficient path forward, and adapt when priorities shift
  • Ability to critically evaluate AI outputs and apply sound judgment before acting on them
• Formal qualifications are welcome but not required. Equivalent experience gained through work, self-directed learning, or other routes is equally valued.

Req ID: 17509
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