Senior Site Reliability Engineer

We are looking for a Senior Site Reliability Engineer with Cloud platform experience. This individual will be part of a team responsible for operating and maintaining production clusters and developing our observability solutions; they will collaborate with team members to develop automation strategies, monitoring & alerting, and ensuring overall platform reliability. Your goal will be to become an integral part of the team, making every challenge of the platform – your own challenge, and solving them accordingly.

• →Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
• →First response for incidents, contribute to problem management and root cause analysis.
• →Supporting the development team's effort towards reliability, creating a solid reliability culture within the development lifecycle.
• →Develop troubleshooting documentation for production support resources.
• →Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks.
• →Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle.
• →Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK.
• →Participate in on-call rotations and continuously improve alert quality and response processes.
• →Champion a culture of reliability, performance, and continuous improvement across teams.

• Bachelor's Degree or MS in Engineering or equivalent.
• Experience in operating at least one container orchestration cluster (Kubernetes, Docker Swarm).
• Experience developing or maintaining software for production services at scale.
• Experience with ELK.
• Experience with AWS.
• Experience with Grafana/Prometheus stack.
• Strong scripting skills (Bash, Python or Go).
• Excellent communication skills.
• Thinking out of the box and anticipating challenges. It is imperative we are not simply reactive; we must expect challenges and question technologies, procedures and thinking already in place. You will be expected to constantly review and challenge at all levels.
• Versatility. We work with agile/lean methods. We'd much rather iterate and learn than assume we know all the answers.
• Being a team player. You don't (always) work in isolation and are excited by the thought of using your team whilst involving product, experience design, engineering, and more in the process.

•     Telephony knowledge (SIP, VoIP);
•     Experience in Linux Administration (RedHat, CentOS, AL);
•     Working knowledge in Configuration Management tools (Terraform, Ansible);
•     Experience with TCP/IP and general networking concepts;
•     RDBMS knowledge (MySQL, Postgres);
•     NoSQL knowledge (Redis).