Operations Manager

Born from the leading creative and media agencies and engineered for a data-driven world, we provide scaled content solutions, industry-leading content development, production excellence and unmatched global delivery capabilities.

You won’t find a more diverse set of clients or projects. We work in every medium in every market. You’ll deepen your expertise while stretching in new directions—with support.

We believe building a community that fosters growth, belonging, and connection is as rewarding as the work itself.
Come for the work. Stay for the people.

The Freelance Operations Manager supports the Resource Director to manage Omnicom’s pool of new and existing freelancers within the Talent Coordination Hub. Working with a team of booking coordinators, this role will act as the day to day point person for freelance needs.

• Oversee freelance requests

• →Track active freelance finance approval requests in Jira
• →Ensure new freelancers are assigned to onboarding Jira
• →Triage issues as they come into the freelancer resourcing email alias

• Supervise freelancer onboarding and offboarding processes

• → Oversee onboarding lifecycle to ensure deadlines are met, communicating with stakeholders as needed
• →Manage inter-agency transfer and onboarding of freelancers

• Freelance roster management

• →Ensure freelance roster is up to date and communicate with Resource Managers on freelancer status
• →Manage monthly extension process for long-term freelancers

• HR Liaison

• →Act as a point of contact for the HR team on all things freelance
• →Work with payroll to communicate any changes or flags for freelancers
• →Assist with monthly roster review for freelance deactivation

• Team Support

• →Field questions and issues from the booking team, problem-solving and determining what needs to be escalated.

• 5+ years’ experience in contingent talent management, resourcing, people operations, human resources or a similar field

• Excellent verbal and written communication skills, ability to diplomatically interface with all ranks within the company

• Excellent organizational skills and passion for process

• Ability to handle sensitive information and communicate with talent in a professional manner

• Experience in Office 365 & Jira preferred. AirTable experience a plus.

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We care about your candidate experience and want to make sure you feel confident communicating with us. All official emails from our recruiting team will only come from the domains @Omnicomproduction.com  or @omc.com —never from generic platforms like Webex. Your first interview will always be with a real person on our team, not an automated system. If something feels off, we encourage you to double-check before replying. You can reach us at recruiting@omc.com

We are committed to fostering an environment ripe for creativity and variety of thought and it starts with you.

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