Portfolio Operations Manager, Commercial

Own client relationships for a portfolio of 100–200 MW of distributed solar assets post-PTO, advising on preventive and corrective maintenance.

Report on monthly asset performance, providing both executive summaries and deeper technical explanation as needed.

Convert DAS provided technical performance into a business narrative: lost production into lost revenue, downtime into guarantee or incentive risk, proposed maintenance into cost avoidance, increased availability into increased revenue. 

Anticipate client and portfolio needs, manage expectations proactively, and preserve the relationship through service failures. 

Treat client retention, renewal, and portfolio health as cross functionally owned outcomes.

Deliver service reports and support technicians on site completing work in the field 

Create and manage Salesforce Cases and Work Orders for planned and unplanned service activities

Serve as the technical point of contact between the client, Performance Management, Field Operations and Technical Operations

Track open technical escalations across a portfolio, ensuring Performance Management and Technical Operations findings translate into timely client communication and follow-through.

Determine when an issue requires escalation to Performance Management or Technical Operations versus what can be resolved through standard field service dispatch. Flag systemic or recurring issues observed across a portfolio to Performance Management for fleet-level trend analysis

Maintain working knowledge of common failure modes and DAS alarm patterns sufficient to have an informed technical conversation with clients and internal specialist teams

Advise clients on repair vs. replace and warranty pursuit decisions based on synthesized input from Technical Operations and Performance Management

Excellent written and verbal communication, including professional email etiquette and a relationship-building mindset

Prior client success or customer service experience is a plus

Highly organized, with the ability to drive multiple projects simultaneously and deliver quality work at volume

Strong attention to detail and accuracy

Solid technical understanding of business operations and a knack for quickly learning new tools (CRM, support ticketing, ERP, BI)

Familiarity with solar PV systems — components, installation, monitoring, and performance troubleshooting

Ownership mentality: sees issues through, escalates appropriately, and follows up with the client

Thrives in a fast-paced, growth-mode environment; adapts quickly and stays composed under pressure

Eager to keep learning and expanding your skill set

3+ years of solar experience

2+ years of Commercial post installation experience