Health Care Navigator

Description

The Health Care Navigator is a non-clinical position whose primary responsibility is to identify, coordinate and connect clients enrolled in One80 Place’s HUD housing programs to medical care. The Health Care Navigator will help enrolled participants identify, enroll in, and apply for healthcare and other entitlement benefits; as well as schedule and arrange transportation to healthcare appointments. In addition, the Health Care Navigator is responsible for following up on medical referrals for mental health, medical and specialist services, and medication requests. 

• →Engage participants enrolled in One80 Place housing programs through internal referrals and ongoing relationship-building to assess needs and connect them to appropriate services. 
• →Conduct health and psychosocial assessments, identifying barriers related to physical health, mental health, substance use, and housing instability.
• →Conduct benefit screenings and assist with enrolling in any eligible benefits or services. 
• → Educate participants about community healthcare services, including primary care, behavioral health, substance use treatment, and crisis resources.
• →Coordinate medical and behavioral health appointments, ensuring access to care by assisting with scheduling, transportation, reminders, and follow-up.
• →Support enrollment in Medicaid/Medicare, or other insurance programs and services, helping understand their benefits and how to use them. 
• →Collaborate with multidisciplinary teams, including social workers, case managers, shelter assistants, and community service partners to address complex needs.
• →Integrate trauma-informed strategies into all interactions to support recovery, engagement, and housing stability.
• →Work with participants in need of a higher level of care on appropriate placements such as Residential Care Facilities or Nursing Homes.
• →In partnership with the case manager, provide crisis support and safety planning, ensuring access to urgent care pathways, including 988 and local emergency services.
• →Track and document services provided in accordance with One80 Place standards and HIPAA, maintaining accurate and up-to-date case records.
• →Facilitate home-based care when additional support is needed to live independently.  
• →Advocate within the healthcare and housing systems, ensuring they receive timely, accessible, and appropriate care and support.
• →Participate in team meetings, case conferences, and staff meetings. 
• →Contribute to program development, evaluation, and continuous quality improvement. 
• →Attend relevant training on topics that impact unhoused populations.  
• →Effective use of Outlook calendar for productivity and safety.  

1. Corrective vision and hearing to normal range.  
2. Ability to move between service locations.  
3. Ability to lift 50 pounds.  
4. Requires the ability to relate effectively to individuals experiencing homelessness.   
5. Possible exposure to communicable diseases and vicarious trauma.   
6. Requires sound mental reasoning, sound judgment, and the ability to respond calmly and effectively in a crisis.