Legal / Medical Records Retrieval Specialist (Philippines | Fully Remote)

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Quick Summary

Overview

Legal / Medical Records Retrieval Specialist (Experienced) Full-time | Fully remote Apply here: https://operationsarmy.com/application About the job We are looking for an experienced Legal / Medical Records Retrieval Specialist to join a growing, fully remote team focused on end-to-end…

Key Responsibilities

Manage end-to-end record retrieval for assigned customers and providers. Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks.

Requirements Summary

Significant prior experience in legal record retrieval, with a deep understanding of the retrieval process, providers, and records. Strong work ethic and ownership mindset — pride in doing things right.

Technical Tools

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About the Role

~1 min read

Manage end-to-end record retrieval for assigned customers and providers.
Build, standardize, and continuously improve playbooks for high-volume hospitals, billing groups, and provider networks.
Ensure accuracy and compliance — clean ROIs, affidavits, billing records, and complete document sets with zero rework.
Identify workflow improvements and collaborate with engineering and product teams to help automate repetitive steps.
Share learnings with teammates, standardize best practices, and raise quality standards.

Noticeable reduction in average days-to-receipt across assigned providers.
Documented playbooks for facilities that are shared and reused by teammates.
Consistent delivery of complete, compliant record sets — no follow-up rework required.
Ongoing contributions to process and product improvements.

Significant prior experience in legal record retrieval, with a deep understanding of the retrieval process, providers, and records.
Strong work ethic and ownership mindset — pride in doing things right.
Excellent communication skills — comfortable calling provider offices and following up until the job is done.
Organized and detail-oriented — able to manage multiple requests without errors.
Tech-savvy — quick to learn new tools and workflows.
Team player who cares about improving processes, not just checking boxes.