Customer Service Representative

Mexico·Monterreymid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Customer Interactions and support: Serve as the first point of contact for customers, ensuring professional and efficient communication. Respond to customer inquiries via phone,

Requirements Summary

The ideal candidate must have the following competencies: Education: College education or bachelor’s degree required. Experience: 4+ years of customer service experience, preferably in a distribution,

Technical Tools

Customer Support SpecialistCustomer

Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

We are currently seeking a highly motivated, driven and dedicated Customer Service Representative to join our customer service team. This team member will be responsible for handling and processing all requests from an assigned book of customers. This role requires a high level of attention to detail, excellent communication and interpersonal skills, and the ability to work closely with various departments to ensure timely and accurate responses to customer inquiries. The ideal candidate will be proactive, customer-focused, and able to manage multiple tasks efficiently.

Responsibilities

~1 min read

The ideal candidate must have the following competencies:

Education: College education or bachelor’s degree required.
Experience: 4+ years of customer service experience, preferably in a distribution, fastener background.
Skills:

Excellent communication and interpersonal skills
Strong organizational skills with the ability to manage multiple tasks and priorities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems
Attention to detail and accuracy in data entry and documentation

Attributes:

Customer-focused with a positive attitude and strong problem-solving abilities
Ability to work independently as well as part of a team
Comfortable working in a fast-paced environment with tight deadlines

Schedule: Full-time position, Monday through Friday (US Hours), with occasional overtime as required.

Environment: Office-based role

What We Offer

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At Optimas we believe in having a competitive compensation scheme to motivate and retain our employees. More information will be given throughout the process.

Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.