Assistant Store Manager - Barnes & Noble College

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

This position is not an Oral Roberts University (ORU) position. The bookstore is operated by Barnes & Noble College, an independent third-party vendor. All questions, applications, and correspondence regarding this position must be directed to Barnes & Noble College. Applications will not be accepted through ORU, and ORU is not affiliated with the hiring process or requirements of Barnes & Noble College.

• →Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• →Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
• →Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary.
• →Manage customer and/or employee issues appropriately, timely, and with respect.
• →Assist with hiring and training new employees for the sales floor or other departments.
• →Maintain an appealing sales floor-- shelf, arrange, clean, and organize product or space within the store.
• →Assist with processing sales transactions involving cash, credit, or financial aid payments.

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

• 3+ years’ experience in a retail setting.
• 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
• High school diploma/GED preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Familiarity with financial and customer service principles.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.