Equipment and Partnerships Program Manager - Los Angeles, CA

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

As a key member of our PMO team, you will drive complex projects from initiation to successful delivery with minimal oversight, requiring only periodic guidance from a manager. In this role, you will sit at the intersection of execution and strategy—independently scoping projects, designing custom methodologies, and building the infrastructure needed to scale.

You will act as a trusted partner to stakeholders and senior leaders, applying both technical and business knowledge to shape product direction, simplify processes, and ensure our initiatives perfectly align with organizational goals. If you are a proactive leader who thrives on translating ambiguous business problems into actionable strategies, this is the place for you.

• →Independently design, scope, and run projects from initiation to delivery with limited revisions required, managing schedule, resources, and scope along the way.
• →Establish and simplify processes (such as feature roadmap prioritization, product lifecycles, and audit mechanisms). Build custom methodologies, project infrastructure, testing approaches, and controls.
• →Shape the vision, goals, and roadmaps of our products and projects. Translate complex or ambiguous business problems into actionable requirements and deliverables, and support team goal-setting.
• →Serve as a clear, active leader in project review meetings and discussions. Build and maintain strong stakeholder relationships with senior leaders, and support business reviews (e.g., MBR/QBR, narratives, metrics)
• →Drive operator adoption and ensure partners successfully sign up and integrate into the platform
• →Support Enterprise clients with operational coordination and marketing strategy execution
• →Act as a main point of contact for escalations, onboarding support, and distributor relationships
• →Collaborate cross-functionally with Product, Engineering, OSS, Foodbuy, distributors, and Operations teams
• →Build scalable operational processes, trackers, and workflows from the ground up
  
  

• Background in Business Operations, Operations Strategy, Program Management, or similar operational environments
• Strong analytical and process-oriented mindset
• Comfortable working in ambiguity and building systems from scratch
• Hands-on operator with strong ownership and execution skills
• Experience with A/B testing, process improvement, stakeholder management, and operational scaling is a plus
• Thrives in fast-paced, high-growth environments without large support structure

This role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $99,000 to $117,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

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