Program Manager, Field Testing

We are looking for a Program Manager, Field Testing to own the execution layer of Oura's growing Field Testing program. As we transition field testing to a more structured, milestone-gated user validation function built on Centercode, this role will run active tests end-to-end — keeping testers engaged, feedback flowing, and hardware accounted for — with minimal oversight once ramped. You will work in close partnership with the Field Testing DRI, owning the operational detail so the broader team can focus on strategic and cross-functional decisions.

This is a U.S.-based hybrid role, with an expectation of 2–3 days per week in office and a preference for candidates based in San Francisco or San Diego.

• →Own all tester communications across the full test lifecycle — from onboarding and device distribution through weekly check-ins and test closure — with no day-to-day prompting required once the program rhythm is established.
• →Run Centercode as the primary operator: configure activities, monitor daily feedback streams (bug reports, surveys, qualitative responses), triage issues, and maintain tester engagement without waiting to be asked.
• →Identify trends across all feedback types and translate device or firmware-level issues into plain-language, customer-impact summaries ready for stakeholder consumption.
• →Own hardware logistics end-to-end: shipping label creation and tracking, cohort unit assignments, device returns, and post-test inspection — keeping inventory records in Centercode accurate and current.
• →Produce weekly summary reports tracking tester participation, feedback trends, open issues, and progress against test objectives; lead or co-lead stakeholder readouts as the program matures.
• →Drive cross-functional issue resolution with Product, Hardware, Firmware, Software, MX, Legal, and Supply Chain — coordinating independently and surfacing only decisions that require DRI input.
• →Own and continuously improve the operational processes and documentation that make each test more repeatable than the last, building toward a scalable Field Testing function.

We would love to consider you for this role if you have:

• 3–5 years of experience in a program management, QA, or technical operations role at a consumer hardware or wearable technology company — with a track record of running complex, multi-stakeholder programs independently.
• Hands-on experience managing beta or field test participants end-to-end, including confidential hardware logistics and structured feedback collection; Centercode or equivalent platform experience required.
• Strong communicator who can write with precision for a nervous first-time tester and synthesize messy feedback into sharp, decision-ready insights for a senior stakeholder — in the same day.
• Highly organized, self-directed, and proactive: you identify gaps before they become fires, document as you go, and don't need someone to remind you what comes next.
• High emotional intelligence and calm under pressure — able to manage tester frustration professionally and navigate cross-functional ambiguity without losing momentum.
• Familiarity with hardware shipping logistics (FedEx/UPS Business) and experience with wearables, biometric data, or digital health products are strong pluses.