Knowledge Systems Communications Specialist I

This position primarily will create and maintain Genesys knowledge articles, manage SME reviews and approvals, apply queue-specific labels, support Agent Copilot profiles, perform content QA and search validation, assist with LOB knowledge governance, and track inventory, adoption, and performance reporting. Promotes blended learning/communication solutions using innovative technology or tools to meet business goals. Writes/edits educational materials/web-based training and communications to influence the internal/external customers of corporation/its subsidiaries. Work product is web enabled E-learning, traditional educational/communication materials or blended solution. Must consult with Corporate Communications for to assure adherence to Brand rules and/or corporate style. Also works with Corporate Communications to come up with concepts for design/layout of publications. May be responsible for the maintenance of information on the division's website/intranet site.

This is a full-time position (Monday through Friday, 40 hours per week) based in Columbia, South Carolina. The role will be fully onsite during the initial training period, with the opportunity to transition to a hybrid schedule of three onsite days and two work-from-home (WFH) days per week. Please note that this schedule is subject to change based on business needs and/or employee performance.

• →Bachelor's in a job-related field

• 1 year of communications or publications experience.
  

• Collaborates with stakeholders.
• Coordinates production.
• Designs communication materials.
• Plans development projects.
• Presents concepts to clients.
• Writes communication content.

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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