About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

The Role

The Renewals Specialist is responsible for the transactional details of renewing our current customer base. At the end of the contract, the renewals team processes the renewals for these customers. When customers indicate they may churn or decrease the value of their contract, the renewals specialist will initiate action to encourage customer renewal, and in partnership with an Account Manager, strategize & assist in implementing strategies to improve the likelihood of renewal.

You will be primarily responsible for tracking and processing renewals. Primary metrics for this role are proportion of on time renewals, and renewals saved (both quantity and revenue value).

You’ll have the opportunity to drive millions of dollars of impact for Outreach. You will shape the future of what renewals look like at Outreach for years to come.

Location

London, UK. Hybrid, in office 2 days a week.

Partner with Sales (Account Managers & Sales Leaders), Revenue Operations, Business Intelligence and Support teams to process renewals

Initiate restorative strategies where a customer is likely to, or has notified us of contraction or intention to churn

Track KPIs to measure performance of specific actions and campaigns on customer behavior

Manage a queue of upcoming customer contracts, preparing and planning accordingly

Keep current and accurate on forecasting customer outcomes

Design, Maintain, Evaluate and Iterate team workflows to ensure highly effective procedures are initiate, maintained and constantly improved

Interpret customer feedback, and recommend new processes to improve customer experience

2-4+ years of experience in a SaaS environment

BA/BS degree or equivalent professional experience required

Experience developing processes and programs which optimize the customer experience or positively influence renewals process

Highly organized self-starter with the ability to work independently at all levels of the org

Experience managing forecasts and metrics

Experience with CRM, Project Management, and Success tools such as Catalyst, Salesforce, Smartsheet, and Zendesk

Intermediate skills in data analysis tools such as Tableau, Excel, Google Sheets

Renewals Specialist, EMEA

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